We want you to love your purchase from DermaFIX-IT Skincaree. Due to the personal-use nature of skincare products, refunds and returns follow strict hygiene policies.
Refund Eligibility
- Damaged or defective product on arrival
- Wrong product received
- Package lost during transit
- Must be reported within 48 hours of delivery
Non-Refundable Items
- Opened, used, or tampered products
- Products with broken seals
- Items damaged after delivery by the customer
- Clearance, promo, or discounted items
How to Request a Refund
- Send an email to contact@dermafixitskincare.com including:
- Order number
- Clear photos or video evidence of the issue
- Explanation of the problem
- Our team will investigate and approve/refuse based on evidence
Refund Timeline
- Approved refunds processed within 5–10 business days
- Refund reflects depending on your bank or payment method